MINDBODY emerged from the simple idea that small business owners deserve the time to focus on what matters most: their customers. Our software has transformed that vision into the world's leading wellness services marketplace, linking hundreds of thousands of passionate health, wellness and beauty professionals to the millions of clients they serve.
Conduct training for all MINDBODY team members. Delivers training via on-site classroom, telephone, web conferencing, and virtual classroom technologies. Ensures training venue is setup and prepared according to established team and company standards. Maintains training attendance and completion records. Regularly incorporates appropriate evaluation tools to assess the effectiveness of training programs (participant’s performance) to regularly improve training content/curriculum. Provide feedback for the development and revision of training programs and curriculum. Helps maintain course materials and teaching aids, such as handbooks, demonstration models, visual aids, tutorials, user guides, help files and other supporting materials. May serve as a coach or mentor to team members in a variety of roles; provides written and verbal feedback as needed. Provides performance feedback to their direct supervisor, as needed. Seeks feedback and measures results to ensure all training classes are providing a positive ROI. Report on metrics to key stakeholders. Analyze reports and survey results to identify and make adjustments where necessary, Ensures consistent and repeatable training processes and programs in all offices. Creates and maintains on the job training and practice activities, such as demonstration calls; coordinates with supervisors and/or Workforce Manager to schedule activities. Participates in department specific training with the intent of driving structured and consistent training processes. Manages sensitive and/or confidential data appropriately. Other duties as required.
Bachelor’s Degree or related work experience. 2-4 years’ experience delivering training for multi-location call centers preferred Experience working within the software industry is preferred. Ability to develop thorough knowledge of MINDBODY software, company culture and core values. Practical experience with troubleshooting basic common issues with computers and other technologies and general poductivity software (e.g. Microsoft Office Suite). Experience teaching in the online or hybrid environment; experience in using Saba Meeting/Saba Virtual Classroom, Adobe Connect, or similar synchronous online applications. Experience with instructional technologies (Storyline, Camtasia, Captivate); graphic production technologies (Photoshop); audio/video development technologies. Must have an excellent work ethic, be a strong team player and consistently meet project deadlines. Possesses a positive and proactive attitude. Result-driven mentality and excellent organizational skills. Ability to work independently, as well as in a team environment. Excellent presentation and writing skills. Regular, reliable and punctual attendance. Must be willing to travel to other MINDBODY offices and attend off-site training programs for occasional professional development. Ability to travel approximately 25% a year.
We provide numerous perks 20 vacation days per year Employee stock purchase program $65 in monthly wellness vouchers 401(k) and health insurance benefits 15+ onsite wellness classes every week 3 onsite massage therapists 25+ daily menu items from our in-house bistro Monthly outdoor activity (dodgeball, for example)
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