Job Details

Connecting the world to wellness MINDBODY emerged from the simple idea that small business owners deserve the time to focus on what matters most: their customers. Our software has transformed that vision into the world's leading wellness services marketplace, linking hundreds of thousands of passionate health, wellness and beauty professionals to the millions of clients they serve.

Triage and coordinate work items, particularly from Problem Management and submissions from Technical Support Instill and enforce SLAs for responses and resolutions to work items Maintain dashboards on work items for metrics & visibility across the company Coordinate project and program activities, resources, equipment, and information Liaise with clients to identify and define requirements, scope, and objectives Assign tasks to internal teams and assist with schedule management Work with Resource Management on prioritization of tasks as needed Make sure that clients’ needs are met as projects and programs evolve Analyze risks and opportunities Monitor project and program progress and handle any issues that arise Act as the point of contact and communicate status to all participants Work with management to eliminate blockers Use tools to monitor compliance and SLAs Create and maintain comprehensive documentation, plans, and reports Ensure standards and requirements are met through constant reflection and iteration Create release plans, release readiness, and handle release coordination Manage/Communicate changes that affect scope/quality/timelines

MINIMUM QUALIFICATIONS AND REQUIREMENTS: 4-year college degree in a technical field, statistics, or equivalent professional experience Proven time management and communication skills Up to 2 years of project and process implementation experience PREFERRED QUALIFICATIONS: Experience managing projects in project methodologies including Agile, Lean Six Sigma, ITIL, or hybrids CAPM certification

We provide numerous perks 20 vacation days per year Employee stock purchase program $65 in monthly wellness vouchers 401(k) and health insurance benefits 15+ onsite wellness classes every week 3 onsite massage therapists 25+ daily menu items from our in-house bistro Monthly outdoor activity (dodgeball, for example)

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